Returns & Refund Policy

Last updated: September 22, 2026

At a glance

Reprint Guarantee: misprint, defect, transit damage or wrong item? We reprint for free or give you a full refund.
30 days to report a problem from the day you receive your order.
Personalised products are made just for you and can't be returned for a change of mind.
We cover the cost of any replacement and its tracked shipping.

1. Personalised products

Every personalised pair is printed uniquely from your own photo and choices of colour, motif and size. Under consumer protection rules in the EU/EEA and the UK, goods made to the customer's specifications are exempt from the standard right of cancellation. This means personalised orders can't be cancelled or returned once production has started, including during sales and campaigns.

This does not affect your statutory rights if a product is faulty, damaged or not as ordered. That's what our Reprint Guarantee is for.

2. Our Reprint Guarantee

If any of the following happens, contact us within 30 days of receiving your order and we'll make it right:

Print error or manufacturing defect
Colours or print quality clearly below our normal standard
Damage during transit
You received the wrong design or size compared to your order
Your parcel is confirmed lost

Once your claim is approved, you choose between a free reprint (including tracked shipping) or a full refund to your original payment method. If we need the product back, we'll send you a prepaid return label.

3. What the guarantee doesn't cover

Photo quality. We print exactly the photo you upload, so the result can never be sharper than the original. Photos that are dark, blurry, low-resolution, backlit or where the face is very small will produce a less detailed print. This isn't a production fault and isn't covered. See our photo guide for the best result.

Your choices. Please review your preview, colour and size carefully before ordering. Mistakes in your own selections aren't covered, but contact us straight away: if production hasn't started, we'll correct your order for free.

Screen colours. Colours can look slightly different on screen than on the finished fabric, and prints are often a little darker in real life. Small variations like this aren't considered defects.

Special edits. We're happy to try to follow notes on your order, but we can't guarantee edits that change expressions, add details or alter what's in the original photo.

Import charges. Import VAT, duties and carrier handling fees are the customer's responsibility as importer and are not refunded by us.

We reserve the right to decline or cancel an order if the photo can't be used for production. If that happens, we'll contact you and you'll receive a full refund.

4. How to make a claim

Contact us within 30 days of delivery via our contact form or support@swesocks.com.
Include your order number and clear photos: the whole product, a close-up of the issue, and the outer packaging if it was damaged.
We'll reply within 48 hours, usually sooner.

5. Ready-made (non-personalised) products

Products without personalisation can be returned within 14 days of delivery for a change of mind. Items must be unused, in original condition and packaging. Contact us before sending anything back and we'll send instructions. Return shipping for change-of-mind returns is paid by the customer.

6. Refunds

Approved refunds are issued to your original payment method within 10 business days.
Your bank or card issuer may need a few extra days to process it.
Haven't received your refund 15 business days after approval? Contact us.