Secrecy- & privacy policy

Last updated: 13/10/2025

On SweSocks We value your privacy and always work to protect your personal information in the best possible way. This privacy policy explains how we collect, use and protect your information when you visit our website or shop with us.

Contact

If, after reading this policy, you have questions, would like more information about our privacy practices, or would like to make a complaint, please contact us at:
📧 support@swesocks.com

Collection of personal information

When you visit our website, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases.
If you contact us for customer support, additional information may be collected.

We call any information that can identify an individual (directly or indirectly) “personal information” .

1. Device information

  • Purpose: To load the website correctly and perform analytics to improve the user experience.

  • Source: Collected automatically via cookies, log files, web beacons, tags or pixels.

  • Sharing: Shared with our supplier Shopify .

  • Personal data collected in: browser version, IP address, time zone, cookie information, which products you view, search terms and how you interact with the website.

2. Order information

Purpose:

  • To provide products or services in accordance with our agreement.
  • To process payments, arrange shipping, and provide order confirmations.
  • To communicate with you.
  • To check orders against the risk of fraud.
  • To send you information or offers related to our products or services, in accordance with your preferences.

Children

Our website is not intended for persons under 18 years of age .
We do not knowingly collect personal information from children. If you are a parent or guardian and suspect that your child has provided us with information, please contact us via email to request deletion.

Sharing of personal information

We share your information with carefully selected service providers to be able to deliver our products and services.

Example:

  • Shopify – is used to operate our e-commerce. Read more about their privacy policy here: https://www.shopify.com/legal/privacy .
  • We may also share information if required by law, for example to respond to a legal request or protect our rights.

Use of personal information

We use your personal information to:

  • Manage and deliver orders.
  • Communicate with you about orders, returns and customer service issues.
  • Manage payments and invoices.
  • Improve our website and services.
  • Send offers, news and promotions (if you have approved this).

Legal basis according to GDPR

If you are a resident of European Economic Area (EEA) We process your data based on the following legal grounds:

  • Yours consent .
  • To fulfill the agreement between you and us.
  • To fulfill legal obligations .
  • To protect vital interests .
  • To complete a task of public interest .
  • For our legitimate interests that does not override your rights and freedoms.

Automated inference

We use not automated decision-making that has a legal or significant impact on you.
However, our Shopify platform uses some automatic fraud protection measures, such as:

  • Temporary blacklisting of IP addresses with repeated failed transactions.
  • Temporary blacklisting of credit cards linked to blacklisted IP addresses.

Your rights (GDPR)

If you are a resident of the EEA, you have the right to:

  • Get access to your personal data.
  • Request correction, update or deletion.
  • Request the transfer of your data to another service.
  • Object to certain processing of your data.

To exercise these rights – contact us via support@swesocks.com .

Cookies

Cookies are small text files that are saved on your device to improve your experience on our website.
We use cookies to:

  • Remember your preferences (t.ex. language, login, region).
  • Analyze traffic and useful work.
  • Customize content and ads.

You can choose to delete or block cookies in your browser, but this may impair the functionality of the website.

Storage and management of images

If you upload an image to create personalized socks, the following applies:

  • The images are used only to produce the ordered product.
  • The images are saved no longer than necessary in order to complete the order.
  • All customer data is handled with top secret and according to GDPR.

Complaint

If you have any complaints about how we handle your data, please contact us via support@swesocks.com .
If you are not satisfied with our response, you have the right to lodge a complaint with your national data protection authority (in Sweden: The Privacy Protection Agency - IMY ).

Summary

We at SweSocks processes all personal data with the utmost respect for your privacy.
Your information is only used to manage your order, improve your experience and – if you wish – keep you updated about our products.