Frequently Asked Questions
Everything you need to know about ordering, delivery and our Reprint Guarantee, plus tips for getting the best possible result on your personalised socks.
Can't find your answer? Our team is happy to help.
Ordering & Design
- Choose the socks you want.
- Upload your photo (or several) directly on the product page.
- Pick your colour and motif and check the live preview.
- Add to cart and check out.
We take care of the rest. Your design is printed on your socks and shipped straight to your door.
No. Just upload your photo as it is. Our system automatically removes the background and places the face on your socks. For the sharpest result, take a quick look at our photo guide.
The best photos are bright, sharp and taken close up, with the face clearly visible and ideally looking into the camera.
Avoid photos that are dark, blurry, backlit, heavily filtered or taken from far away. We print exactly the photo you upload, so the result can never be sharper than the original.
Not sure about your photo? Send it to us before you order and we'll gladly take a look.
On DogSocks you can add up to 4 dogs on the same pair, perfect for multi-dog households. Options for other designs are shown on each product page.
Of course! Simply add each pair to your cart separately with the photo and design you want. Every pair is made individually.
Yes, on selected designs you can add your own text directly on the product page, such as a name, a joke or a greeting.
Your order confirmation is always sent automatically to the email address entered at checkout. If you can't find it, the email address may have been misspelled, or the email may have landed in your spam or promotions folder.
Try searching your inbox for "SweSocks". Still can't find it? Contact us and we'll check your order and correct your email address if needed.
No need to worry. Your order confirmation sometimes shows a general product image instead of your personal design. This does not mean anything is wrong with your order.
Your uploaded photo and chosen design are saved correctly in your order and are what we use for production. If you'd like us to double-check, just contact our support team 💛
Shipping & Delivery
Every pair is made to order, just for you.
- Production: 2–5 business days
- Delivery: 5–12 business days after dispatch, depending on your destination
- Total: usually 7–17 business days from order to delivery
During Black Friday and the weeks before Christmas, production can take slightly longer. Buying a gift? We recommend ordering early.
Yes! Shipping is always free, with no minimum order value.
As soon as your order ships, you'll receive an email with a tracking link. You can also follow your parcel on our tracking page. Can't find the email? Check your spam or promotions folder.
Yes, as long as your order hasn't shipped yet. Contact us as soon as possible and we'll update it for you. Once a parcel is on its way with the carrier, the address can unfortunately no longer be changed.
Your order is sent as a small parcel from our production partner outside the EU/EEA, and you as the customer are the importer of the goods.
Depending on the rules in your country, import VAT, customs duties and a handling fee from the carrier may be charged on delivery. These charges are not included in our prices and are paid by the customer. Questions about your country? Just ask us before you order.
SweSocks is a Swedish brand. Our designs are created and our customer support is run from Sweden.
To offer personalised socks to customers all over the world, we work with carefully selected international production and logistics partners. Production is followed up continuously to ensure consistent quality, responsible working conditions and respect for both people and materials.
Returns & Reprint Guarantee
Because every pair is made just for you from your own photo, personalised socks can't be returned for a change of mind.
But you're never left without a solution: every order is covered by our Reprint Guarantee 💙
If there's a print error, a manufacturing defect, damage from transit, or you received the wrong design or size, we'll send you a new pair free of charge or give you a full refund.
Contact us within 30 days of receiving your order with your order number and clear photos of the issue. Full details in our Returns & Refund Policy.
We print exactly the photo you upload, so dark, blurry or low-resolution photos give a less detailed result. This isn't a production fault, which is why it isn't covered by the guarantee.
Tip: if you're unsure about your photo, send it to us before ordering and we'll tell you honestly how it will turn out.
Contact us right away! If production hasn't started, we can usually update your order free of charge.
Approved refunds are issued to your original payment method within 10 business days. Your bank may need a few extra days to process it.
Gifts, Care & More
They're one of the most personal gifts you can give, for Christmas, birthdays, anniversaries, Father's or Mother's Day, or just because 🎁 Want it delivered straight to the recipient? Simply enter their address at checkout.
Our socks are made of 66% bamboo viscose, 28% polyamide and 6% elastane. Wash inside out at 30 °C (86 °F), don't use bleach and avoid the tumble dryer to keep the colours bright and the fit right for as long as possible.
Check the size guide on the product page. If you're between two sizes, we recommend sizing up for the most comfortable fit.
Absolutely. If you're struggling to get your photo right, contact us and we'll help you before anything is printed.
We'd love to hear from you! 💫 Read about our Creator Program or email support@swesocks.com with your ideas and links to your channels.
